Running the front end of a restaurant is somewhat like playing a game of chess. Victory comes when all the right pieces are in the right places at the most opportune time. Restaurant managers and restaurant owners know this is a lot harder than it sounds. To make this process simpler, and subsequently much more efficient from both a labor and a profits standpoint, JTECH delivers the ConnectSmart® Hostess seating and wait list management system. The main interface gives you all the information you need to maximize seating capacity and help you identify actionable areas for performance improvement. The integrated JTECH guest paging and staff alerts complete the offering providing a truly intuitive system to efficiently direct all front-of-house operations and maximize the seating capacity of your restaurant.

While having a line can be a sign that business is good, it may also mean that your seating process is missing the mark on efficiency and maximizing profits. Not only will ConnectSmart Hostess utilize your servers in the best manner possible, it will also increase the quality of service by appropriately distributing tables to available servers. It’s not helpful for your staff or for your guests to have one or two servers swamped and three servers standing around idle. This creates contention amongst staff and confusion amongst your guests. While your service will be evenly distributed with ConnectSmart Hostess, your guest loyalty is also ripe to improve. The CRM database can be utilized to capture reservations, the dining preferences of repeat guests and details regarding your most valuable guest’s last visit. It has been said that it’s more financially lucrative to retain and re-serve existing guests than it is to constantly be seeking new guests. Therefore, it’s important to know things like a guest’s favorite server, what table they like to sit at and what red wine they prefer with their favorite entrée. In a world where knowledge is power, ConnectSmart Hostess is the smart and powerful way to go.