Event management involves a certain amount of finesse to ensure that all the appropriate staff are placed where needed and that the timeline of events is executed as planned. This level of coordination is nearly impossible without advanced communication tools. This is why Motorola two-way radios from JTECH are so essential for event and catering execution. Once restaurant owners begin using two-way radio communication at their venue, they often wonder how they survived prior to their enhanced communication. The truth is their level of service to the customer and client was likely bearing the brunt of this difference before. Your future clients, however, after enhancing your communication tools, will be very glad you invested in these new tools. They will have a superb experience unlike any other.

Spinnaker also helps you with your touch marketing to drive repeat business through text messaging to your existing customers. Being able to tap into an existing client base to drum-up business is key to weathering the storms. Restaurant managers and owners know that down times are inevitable, but being able to draw upon the hidden capital embedded in prior customers may be the difference between staying afloat and going belly-up. When using Spinnaker, there are no third-party providers to hassle with; rather, secure data centers house the servers, data, and applications. There are no hidden fees, and the devices are scalable to meet the needs of establishments both small and large. If all two million servers were in the hands of Spinnaker, orders would be taken and delivered faster, and the employee base would have improved morale.

The restaurant industry has adopted a plethora of ways to meet customer needs including online ordering, curbside delivery, and lucrative happy hour specials. JTECH pagers complement these various approaches and further increase efficiency for host and hostess staff. Guests are seated more quickly, accuracy in table placement is improved, and the overall ease of operation is evident across the enterprise. Guests have many dining options available to them, which is why the “wow factor” is imperative for your business success. JTECH pagers are easy to use, designed Restaurant Tough™ thereby protecting your investment, scalable to the size of your establishment, and have an out-of-range feature so your guests are never out of reach. Whether your restaurant is traditional casual dining, fast-casual, upscale-casual, global cuisine or Texas Bar-B-Que, creating the most pleasurable dining experience is key.

Managing the waiting guest queue, seating people quickly and maximizing seat utilization is made all the more manageable with JTECH’s GuestAlert paging system and a restaurant table management system such as ConnectSmart Hostess. Your hosts will be able to quote more accurate wait times for incoming guests, which will result in happier customers when they are actually seated. In addition, ConnectSmart® Hostess informs hosts and hostesses where to seat incoming guests to maximize seat utilization and more evenly balance workload between servers. This automation of wait lists, reservations party distribution and overall table management frees up the host to attend to the needs of surrounding guests. Your hosts will be more pleasant and relaxed, making them more welcoming to guests walking into your restaurant for the first time. Everyone loves to be greeted by a friendly and relaxed face. It shows that your business is being run like a well-oiled machine and instills a level of confidence that the meal will be expertly prepared. By establishing a level of ease from the outset it prepares the stage for a positive dining experience. The end result will be an overall positive perception of your restaurant and will encourage greater repeat business, which many restaurant owners say is vital to their financial health.

Two-way radios are also very valuable for catering or publicity events off the premises, such as farmer’s markets, private parties, conventions, music events, etc. In that instance, communication might be needed between a refrigeration truck and the cooking staff, or between the Bar-B-Q operators and the staging staff. Of course if your catering events take place in larger venues, the RDX Series offers enough power and range to be utilized in spaces up to 350,000 square feet or 30 floors. If you are more likely to do business in smaller venues, the popular CLS Series might be enough to meet your needs, with coverage for up to 200,000 square feet or 15 floors. Even if this isn’t an avenue that your restaurant currently pursues, it may be an opportunity for future growth. When the time is right, JTECH has the right communication tools to help you be successful.

While having a line can be a sign that business is good, it may also mean that your seating process is missing the mark on efficiency and maximizing profits. Not only will ConnectSmart Hostess utilize your servers in the best manner possible, it will also increase the quality of service by appropriately distributing tables to available servers. It’s not helpful for your staff or for your guests to have one or two servers swamped and three servers standing around idle. This creates contention amongst staff and confusion amongst your guests. While your service will be evenly distributed with ConnectSmart Hostess, your guest loyalty is also ripe to improve. The CRM database can be utilized to capture reservations, the dining preferences of repeat guests and details regarding your most valuable guest’s last visit. It has been said that it’s more financially lucrative to retain and re-serve existing guests than it is to constantly be seeking new guests. Therefore, it’s important to know things like a guest’s favorite server, what table they like to sit at and what red wine they prefer with their favorite entrée. In a world where knowledge is power, ConnectSmart Hostess is the smart and powerful way to go.

For example, JTECH’s GuestPass™ handheld pagers and Glowster® Plus coaster pagers are simple, yet well-designed for any restaurant. Meanwhile, not only does the guest benefit from knowing they will be seated in an efficient and speedy manner, the restaurant benefits greatly by using guest pagers by “capturing” more guests. Pagers effectively reduce the number of walk-away guests – those who had already checked in with the host or hostess but later decide to abandon their wait. It seems that the “electronic tether” created by the pager communicates an unspoken agreement to provide a service, or a partnership with a waiting guest. Pagers simply give waiting guests a sense of comfort, which further leads to a more pleasurable dining experience. Many times astute business decisions require “going with the flow,” and this trend of “me – me – me – and now” appears to be sticking around, so adaptation in the business community is vital for staying afloat.

JTECH pagers also have a voice alert to let guests know they have traveled out of range, which protects against guests inadvertently missing their table call. This alert also reduces pager loss from guests mistakenly taking a pager home in their purse should they change their mind and decide not to wait for their table. In reality though, pagers reduce the likelihood that people will walk-away anyhow, but just in case, the alert is there for backup. Norman Brinker is known as the “father” of casual dining. He understood how to create a welcoming and casual environment while providing great service. The word casual does not have to be synonymous with a lesser level of service, and using wireless pagers in your restaurant will ensure that is not the case. So, casual is the new hip, and pagers make it even more so.

Wireless paging devices make it so servers can get back to what they do best – actually serving the customer. Once orders are completed, servers are silently paged back to the kitchen to pick up their food order just as it is ready. JTECH’s ServAlert® system and server pagers enable your servers to strengthen their rapport with customers because they’re able to spend ample time with customers in the dining room; the restaurant’s equivalent of the sales floor. That extra thirty seconds of personal interaction from the waiter might be what brings that customer back again and again. While the place for cost savings may be in the kitchen, it’s in the front of the house where sales and profits are increased. However costs have not been overlooked; JTECH ServAlert pagers are Restaurant Tough™. They are designed to be durable to perform in the often harsh environment of a restaurant. No one said running a restaurant would be easy, but it should be efficient (and profitable!)

First impressions are significant. If a guest walks into a restaurant and sees chaos surrounding the reception area and host stand, some may be turned off enough to simply leave. Guests have come to be entertained, to relax, to celebrate a birthday, to reconnect with a spouse, or other important occasion. They certainly didn’t come to face the headache of crowds, noise and chaos. Such a scenario can be easily adverted with a simple guest paging system. JTECH’s GuestPass™ pagers encourage people to move away from the reception area and host stand and find a more comfortable place to wait for their table. By subconsciously encouraging guests to move out of the entryway, guest pagers clear the way for new incoming guests looking for an evening of entertainment, not just full bellies.